Information We Collect
We collect information you provide directly when using our income budgeting services. This includes your name, email address, phone number, and financial information necessary to deliver personalized budgeting advice and educational content.
Personal Information: Account details, contact information, and communication preferences help us provide tailored financial education resources.
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, and how you interact with our content. This data helps us improve our services and ensure our platform works effectively across different devices.
- Account registration information and profile details
- Financial data you choose to share for budgeting purposes
- Communication records and support interactions
- Usage patterns and engagement with educational content
- Technical information about your device and connection
How We Use Your Information
Your information enables us to deliver comprehensive financial education and personalized budgeting support. We use this data to customize your learning experience, send relevant educational content, and provide customer support when needed.
Purpose | Data Types Used | Legal Basis |
---|---|---|
Service delivery and account management | Contact details, account information | Contract performance |
Educational content personalization | Usage data, preferences | Legitimate interest |
Customer support and communications | Contact information, support history | Contract performance |
Platform improvement and analytics | Technical data, usage patterns | Legitimate interest |
We never sell your personal information to third parties. Any data sharing occurs only with trusted service providers who help us deliver our educational services, and only under strict confidentiality agreements.
Your Privacy Rights
Under Australian privacy legislation and international standards, you have significant control over your personal information. We're committed to honoring these rights and making the process straightforward.
Access Your Data
Request a copy of all personal information we hold about you, provided in a clear and accessible format within 30 days.
Correct Information
Update or correct any inaccurate personal information in your account at any time through your profile settings or by contacting us.
Delete Your Account
Request complete deletion of your account and associated personal information, subject to legal retention requirements.
Data Portability
Export your personal data in a structured format that you can transfer to another service provider if desired.
Restrict Processing
Limit how we use your information while maintaining your account, particularly for marketing communications.
Lodge Complaints
Contact the Australian Privacy Commissioner if you believe we've handled your information inappropriately.
To exercise any of these rights, simply email us at help@zylorent.com with your request. We'll verify your identity and respond within the timeframes required by applicable privacy laws.
Data Security & Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our approach combines technical, administrative, and physical safeguards.
All financial information is encrypted both in transit and at rest. We regularly update our security protocols and conduct vulnerability assessments to stay ahead of emerging threats. Our team receives ongoing training about data protection best practices.
In the unlikely event of a data breach affecting your personal information, we'll notify you within 72 hours and provide clear information about what happened and what steps we're taking to resolve the situation.
Data Retention & Deletion
We keep your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.
- Account information: Retained while your account is active, plus 7 years after closure for compliance purposes
- Financial data: Kept for 7 years after your last interaction to meet Australian financial record-keeping requirements
- Communication records: Stored for 3 years to help with ongoing customer support and service improvement
- Technical logs: Automatically deleted after 12 months unless needed for security investigations
- Marketing preferences: Maintained until you update them or close your account
When retention periods expire, we securely delete or anonymize your information. You can request earlier deletion of most data types, though some information may need to be retained to comply with Australian taxation and financial services regulations.
Third-Party Services & Data Sharing
We work with carefully selected service providers to deliver our educational platform and support services. These partnerships are governed by strict data protection agreements that limit how your information can be used.
Our service providers include cloud hosting companies, email service providers, analytics platforms, and payment processors. Each provider is required to implement appropriate security measures and use your information only for the specific services they provide to us.
International Transfers: Some of our service providers are located outside Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place through adequacy decisions, standard contractual clauses, or certification schemes.
We may also disclose your information if required by law, court order, or government regulation, or if necessary to protect our rights, your safety, or the safety of others. We'll notify you of such disclosures unless legally prohibited from doing so.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze how our platform is used. You have control over most cookie settings through your browser.
- Essential cookies: Required for basic site functionality and security
- Preference cookies: Remember your settings and customization choices
- Analytics cookies: Help us understand how visitors use our site
- Marketing cookies: Used to deliver relevant educational content recommendations
You can disable cookies through your browser settings, though this may limit some website functionality. We also honor "Do Not Track" signals where technically feasible and provide opt-out mechanisms for non-essential tracking.
Children's Privacy
Our services are designed for adults making financial decisions. We don't knowingly collect personal information from individuals under 18 years of age without proper parental consent.
If we discover that we've inadvertently collected information from someone under 18, we'll delete it promptly. Parents or guardians who believe their child has provided us with personal information should contact us immediately.
Policy Updates & Changes
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or industry best practices. When we make significant changes, we'll notify you through email or prominent notices on our website.
Minor updates that don't affect your rights or how we use your information will be reflected in the "last updated" date above. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Continued use of our services after policy updates indicates your acceptance of the changes. If you disagree with any modifications, you can close your account or contact us to discuss your concerns.
Contact Us About Privacy
If you have questions about this privacy policy, need to exercise your data rights, or want to discuss how we handle your information, we're here to help. Our privacy team is committed to addressing your concerns promptly and thoroughly.
Gungahlin ACT 2912
Australia
For formal complaints about privacy matters, you can also contact the Office of the Australian Information Commissioner at oaic.gov.au or call 1300 363 992.